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/ Terms & Conditions

Terms & Conditions
Welcome to LJtronics ! If you are considering using the services provided by us, please ensure that you read and agree with the Terms and Conditions of Service as set out below.
If you do not agree with any of these Terms and Conditions, please do not continue to use the website or our services.

1.    Data
o    It is the customer’s responsibility to back up, save, store any data on their device before sending to LJtronics for repair. LJtronics will not be liable for any lost data, valuable or otherwise.
2.    Abandoned Devices
o    Any device in LJtronics's possession, whether for quote or repair, repaired or unrepaired, and not collected within fourteen (14) days of LJtronics notifying the customer that their device is ready for collection, shall incur a storage fee of twenty-five Australian dollars ($25 AUD) per week. Any device not collected after 3 months (90) days shall be considered as abandoned and shall become the legal property of LJtronics to use or dispose of as we see fit. Private data will be erased!
3.    No Fix No Fee Policy
o    LJtronics operates a ‘no fix-no fee policy’; in the event that your device cannot be repaired, there will be nothing to pay. LJtronics may, at its discretion, decline to attempt a repair, and may decline or cancel any damage/fault that is suspected to be inflicted deliberately or by another repair agent.
o    In the event that LJtronics is not able to repair a device, LJtronics will return the device to the customer. If a repair has been attempted, LJtronics guarantees that the device will be returned in at least ninety percent (90%) of the condition in which it was delivered to us. LJtronics allows a ten percent (10%) margin for error in the case of any unavoidable minor scratches, scuff marks, dust, etc.
4.    Payment & Warranty
o    Upon notification that their device has been repaired, the customer agrees to pay the invoice within fourteen (14) days. Acceptable methods of payment are via PayPal, bank deposit and all major credit cards. Payment by personal or business cheque is not accepted. Late payment will incur a
non-refundable fee of twenty-five Australian dollars ($25 AUD).
o LJtronics will notify the customer of the standard warranty offered on each repair and/or parts. The industry standard warranty is 30 days. The warranty is considered final and accepted and no correspondence shall be entered into for concern raised more than the given warranty period

o LJtronics is not obliged to provide any warranty if there's any evidence that the device have had physical damage, liquid damage or been tempered with. 

o The customer understands that there's a penalty of the cost of the repair part if they change their mind after agreeing to fix the device.

o The customer understands that once the repair had been completed, the old parts which belong to the phone will be disposed of since they are no longer can be used.
5.    Refunds
o    Ljtronics guarantees that the customer will be notified of any labour or parts required to repair a device and will always obtain permission before commencing work or ordering parts.
o    Except in the case that parts are faulty, LJtronics will offer no refunds on parts once ordered.
o    If the customer is not satisfied with any repair, he or she must contact LJtronics within forty-eight (48) hours of receipt of the device. The repair is considered final and accepted and no correspondence shall be entered into for concerns raised more than forty-eight (48) hours after receipt.
o    The customer understands that any devices which are serviced though LJtronics, will potentially void any warranty that they had from the original manufacturer.
o    If the customer bought any accessories (including but not limited to: phone cover, usb cable, charger, speaker, memory card, head phones, car holder, and other accessoreis) and found that it is damaged & not usable. The item must be brought back to LJtronics within forty eight (48) hours for exchange (only). No refund will be given for damaged accessories.
6.    Workmanship
o    The LJtronics repair staff is highly skilled and takes every care with your device. Nevertheless, due to the delicate nature of device repair work, the customer acknowledges that minor cosmetic damage to the device, due to prising open tight gluing of the device components or otherwise, may result in a small minority of cases and agrees that LJtronics will not be liable to refund, reimburse or compensate for any such damage resulting from diagnostic work or successful repair. While LJtronics has a ‘No Fix, No Fee’ policy, it cannot be held liable for any minor cosmetic damage incurred as a result of the repair attempt.
o    LJtonics guarantees that where a repair is attempted, it will return the device to the customer in at least ninety percent (90%) of the condition in which it was received by us. LJtronics allows a ten percent (10%) margin for error in the case of any unavoidable minor scratches, scuff marks, dust, misalignment (gap space) etc.
o    LJtronics staff works in a dust-free environment wherever possible and always attempts to thoroughly clean a device during the course of and after a repair. However, in line with the ten percent (10%) margin for error mentioned above, the customer acknowledges and agrees that small amounts of residual dust can be unavoidable, particularly between LCD screens and the glass digitizer, therefore LJtronics cannot be held liable to refund, or to redo the repair, or to
take the device back for cleaning.
o    In the unlikely event that major physical damage is caused to the device, and it can be proved beyond reasonable doubt that the damage was caused when in LJtronics's possession, LJtronics will compensate the customer to the market value of the device (or a device with similar specification if that device is no longer available), excepting the value of any customer modifications to the device.
o    LJtronics will attempt to repair the fault described by the customer and will not attempt to repair any additional fault discovered without the customer’s prior consent.
o    Any warranty offered on a repair is valid for that repair only, and not for any unrelated fault or damage that may subsequently occur. If the device is assessed as being liquid damaged and is subsequently repaired, LJtronics takes no responsibility for any other fault that may occur within the warranty period due to unavoidable corrosion of internal or external parts that may have occurred at the time of liquid damage. The original repair shall not be refunded.
o    The customer acknowledges that any advice given by LJtronics staff should be viewed as personal opinion and does not necessarily reflect the views of LJtronics as an entity. LJtronics will accept no responsibility for any actions the customer makes resulting from advice given by LJtronics staff.
o The customer understand that not all parts involved in the repair are original & repair cost is fluctuated dependson the market value at the time of the repair. Unless we were told to give the customer the original parts, we’ll try to find the cheapest third party parts to install into customer’s devices. All orginal parts that were installed will be
noted in customer tax invoice once repair is completed. If not, the parts are not original.    
o LJtronics will notify the customer of an expected turnaround time for repair upon receipt of the device. Customers may track the progress of their device’s repair by entering the invoice number and customer name in the search box on the LJtronics home page.
7.    Shipping
o    LJtronics will not be liable for any loss or damage to your device in transit. Please ensure that appropriate packaging is used when delivering your device for repair. LJtronics uses registered post and cannot be held responsible for items lost in transit.
o    LJtronics uses a courier service to return items for repair and accepts no responsibility for items delayed in transit. Please contact the courier directly for information about delayed items.
o    Shipping costs do not include any insurance. If you wish to have your item insured for delivery, please request this at the time of ordering. Additional fees will be incurred and quotes are available on request.